Shipping policy
Shipping within the US may take approximately 2-5 business days. For shipping on orders out of the US can take up to 6-10 business day. Shipping fees as well as taxes will be added at the end of your checkout. Tracking numbers will be sent to the email address provided with purchase. Processing on orders take approximately 2-3 business days.
B&Z Dream Creations is not responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not received it. You will have to take this up with United States Postal Service.
To ensure that your package is properly delivered, and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use the correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled, and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. B&ZDreamCreations DOES NOT hold responsibility for packages that state DELIVERED.
Just a reminder that you will receive your order within 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered.
We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.